In some cases, the default subdomain we assign to your account may not be ideal for you. A custom subdomain may look better or may be required to make some integrations work.
For example, when integrating SimulArt to your existing website using an iframe, the account subdomain loaded in the iframe (e.g. https://something.yourdomain.com) must match your main domain name (e.g. https://yourdomain.com) for the required cookies to be saved correctly.
We can configure your account to work with the domain or subdomain of your choice (included with the Framer & Customers plan). This includes the initial configuration, the maintenance, and the creation/installation of an SSL certificate to secure the URLs.
To proceed, go to the DNS settings of your main domain and create a new CNAME record for the subdomain you want to use (e.g. frame.yourdomain.com). In the "Points to" / "Target" field, enter the CNAME value of the server where your SimulArt account is hosted as per the table below:
| Server Location | Default Account Domain | CNAME Value |
|---|---|---|
| North America | framing.studio | accounts.framing.studio |
| Europe | euframing.studio | accounts.euframing.studio |
If you do not know how to access and modify your domain's DNS, please contact your registrar (company where you purchased your domain).
Once your subdomain has been created and is pointing to the correct CNAME value, contact us to request the installation. We will quickly configure the subdomain in your account.
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