FAQ

Are watermarks removed from images when I subscribe?
Once an account is activated, watermarks are removed from admin user images but they remain on customer images to protect your content and prevent unauthori...
Fri, 17 Nov, 2023 at 1:07 PM
Can I Edit Texts in my Account?
If needed, you can customize the words and sentences in your account. Go to Menu -> Localization and click "Customize Language". You w...
Tue, 5 Apr, 2022 at 12:36 PM
What do you mean by Guest?
We call a customer that is not logged into the system a "Guest". Here are the different system user roles: Guest  A customer that is not log...
Wed, 7 Sep, 2022 at 9:50 AM
Can I remove fillets from customer pages?
You may remove the 3rd moulding or fillet option from the customer's design page by setting the number of mouldings you want to offer to 2 under Menu -&...
Wed, 7 Sep, 2022 at 6:22 PM
Can I remove liners from customer pages?
You may remove the 2nd moulding or liner option from the customer's design page by setting the number of mouldings you want to offer to 1 under Menu -&g...
Wed, 7 Sep, 2022 at 6:23 PM
What is the Connect Page?
Framer & Customers accounts who want to add framing capabilities to WooCommerce or Shopify have access to what we call the "Connect Page". Whe...
Wed, 7 Sep, 2022 at 6:23 PM
How are image requests counted?
An image request is counted every time a new preview image is generated by the server. The images generated in your account are cached, this means that iden...
Tue, 31 Jan, 2023 at 1:50 PM
Is it possible to remove the "Gallery Images" section?
The "Gallery Images" section is displayed on the home page by default. If you wish to remove this section, simply delete all the demo ima...
Thu, 18 Jan, 2024 at 1:55 PM
Can I add product descriptions to the Shopify cart page?
When an item is passed and saved into Shopify, a description is included as you can see in this screenshot of a product in the admin: The product d...
Thu, 29 Feb, 2024 at 9:00 AM